PRIVACY POLICY – COACH NYSSA

This Privacy Policy describes how TCO INTERNATIONAL DIVERSITY MANAGEMENT LIMITED (“we”, “us”, or “our”) collects, uses, and protects your information when you use Coach Nyssa, our AI-enabled coaching service, and related websites or applications.

WHAT INFORMATION DO WE COLLECT?

We collect information from you when you register for Coach Nyssa, interact with the platform, or voluntarily provide information during your coaching experience.

Depending on how you use Coach Nyssa, this may include:

  • Name

  • Email address

  • Organisation (if applicable)

  • Basic profile information relevant to coaching context

  • Responses you provide during coaching conversations, reflections, or exercises

Coach Nyssa may also process behavioural and usage data, such as interaction timestamps or feature usage, for the purpose of improving the service.

We do not intentionally collect special category (sensitive) personal data unless you voluntarily choose to share it as part of a coaching reflection.

USE OF AI AND COACHING DATA

Coach Nyssa is an AI-enabled coaching service designed to support self-reflection, learning, and development.

  • Your individual coaching conversations are not shared with third parties.

  • We may use anonymised and aggregated data only to:

    • Improve Coach Nyssa’s quality and effectiveness

    • Generate group-level insights and analysis (e.g. organisational or cohort trends)

    • Support research, reporting, and product development

At no point is identifiable personal data used for aggregated reporting.

WHAT DO WE USE YOUR INFORMATION FOR?

Your information may be used for the following purposes:

  • To personalise your coaching experience

  • To deliver and maintain Coach Nyssa’s functionality

  • To improve the quality, accuracy, and usability of the platform

  • To respond to support requests or service enquiries

  • To communicate essential service updates

We do not use Coach Nyssa data for advertising or unrelated marketing purposes.

HOW DO WE PROTECT YOUR INFORMATION?

We take data protection seriously and implement appropriate technical and organisational measures, including:

  • Secure servers and encrypted connections

  • Restricted access to systems and data

  • Role-based access controls for authorised personnel only

Personal data is handled in accordance with applicable data protection laws, including UK GDPR where relevant.

WHAT RIGHTS YOU HAVE OVER YOUR DATA

You have the right to:

  • Request access to the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your personal data

  • Request restriction or objection to certain processing activities

These rights are subject to legal and operational requirements, including obligations to retain certain records for administrative or security purposes.

HOW LONG WE RETAIN YOUR DATA

We retain personal data only for as long as necessary to:

  • Provide Coach Nyssa services

  • Meet contractual, legal, or regulatory obligations

  • Support service improvement and security

Anonymised and aggregated data may be retained for longer periods, as it no longer identifies individuals.

DO WE USE COOKIES?

Yes. Coach Nyssa and related websites may use cookies and similar technologies to:

  • Enable essential platform functionality

  • Remember user preferences

  • Analyse platform usage at an aggregated level

You can control cookie preferences through your browser settings. Disabling cookies may affect some platform features.

DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?

We do not sell, trade, or rent your personally identifiable information.

We may share data only with:

  • Trusted service providers who support platform operation (e.g. hosting, security), under strict confidentiality agreements

  • Legal or regulatory authorities where required by law

Any shared data for analysis or reporting purposes is fully anonymised and aggregated.

THIRD-PARTY CONTENT AND LINKS

Coach Nyssa may include links to third-party content or services.

These third parties operate under their own privacy policies, and we are not responsible for their data practices. We encourage you to review their policies independently.

CHILDREN’S ONLINE PRIVACY PROTECTION

Coach Nyssa is intended for users aged 18 and over.

We do not knowingly collect personal data from individuals under 18 years of age.

ONLINE PRIVACY POLICY ONLY

This policy applies only to information collected through Coach Nyssa and related online services, and not to information collected offline.

YOUR CONSENT

By using Coach Nyssa, you consent to this Privacy Policy.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Last updated: 30 January 2026

CONTACTING US

If you have any questions about this Privacy Policy or how your data is handled, please contact:

support@globalagilitytools.com

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